Guidelines for responding to general correspondence specify a response time of:

Guidelines for responding to general correspondence specify a response time of:

• A. Within 60 working days.
• B. Within 2 working days.
• C. Within 30 working days.
• D. Within 10 working days.

Answer: (D)

Timeliness of handling general correspondence is being tested. General correspondence should be acknowledged and a substantive response provided within a practical deadline to keep processes efficient and stakeholders informed. Ten working days is the best target because it allows adequate time to review the message, assemble required information, and obtain any necessary approvals, while still ensuring timely action. It also matches the common practice of counting only business days, excluding weekends and holidays. The other options either stretch too long for routine matters or are too short to reasonably complete review and coordination. If the matter is urgent, expedited channels would apply separately.

Timeliness of handling general correspondence is being tested. General correspondence should be acknowledged and a substantive response provided within a practical deadline to keep processes efficient and stakeholders informed. Ten working days is the best target because it allows adequate time to review the message, assemble required information, and obtain any necessary approvals, while still ensuring timely action. It also matches the common practice of counting only business days, excluding weekends and holidays. The other options either stretch too long for routine matters or are too short to reasonably complete review and coordination. If the matter is urgent, expedited channels would apply separately.